VAT refund

If and when will I get a VAT refund as a customer? We are being asked this question more and more often by our customers. That’s why we’ve looked into the matter and written a guide to help you understand what steps you need to take to get your VAT refunded.

Whether you get the VAT refunded depends on these conditions:

  • Your order is delivered to an EU country and then exported to a third country.
  • The period between purchase (invoice date) and export of the goods must not be longer than 3 months apart.
  • The invoice value of your goods is more than EUR 300.00.
  • We have received the original documents with the customs stamp from you.

Order in the online shop

You buy your goods via our online shop www.voltus.de. Important here is that the delivery address must be an EU country, whereas the billing address can be a third country.

Pay for yours goods

You pay for the ordered goods.

Fill in your document

You fill out this document.

Send document per mail

Then scan the completed document and send it to us by e-mail, stating your order number

We will contact you

We will now countersign the document and return it to you.

Customs duty

Once you have received the countersigned document, you present it and the invoice for the order to customs authority. There you will have both stamped.

Send your documents to Voltus.

Then send us the two original documents by post to Voltus GmbH, Loog 7, 23611 Bad Schwartau, Germany.

We check the documents

As soon as we have received the documents, we will check them. This usually takes about 2 weeks.

The refund.

After successful verification you will receive your VAT refund. It is important that you provide us with your bank details (IBAN and BIC).

Futher more we will raise a fee about 15,00 € per invoice to cover the cost of the work.

If you still have any questions regarding the VAT refund, please do not hesitate to contact us.